Introduction

👋 Hello and Welcome!

We're excited to have you on board! As a valued partner using Thril to manage your sports venue, this Knowledge Base is designed to help you get the most out of the platform. Whether you're handling bookings, organizing events, engaging your community, or optimizing revenue — Thril Knowledge Base will get you on the right tracks.

Thril is more than just a booking system. It’s a powerful, all-in-one digital solution built to simplify operations and grow your business in the modern sports ecosystem.

🎯 Why Use Thril?

Thril isn’t just another booking system, it’s your digital teammate. We’re here to help you:

Save time by automating admin tasks.
Increase revenue with smarter pricing and upselling tools.
Engage your customers through easy communication and social features.
Operate your business with one connected system for everything
- Bookings, payments, CRM, marketing, and analytics.

Whether you run a padel club, a municipal gym, or a tennis hall, Thril adapts to your needs and helps you thrive in today’s competitive market.

📚 What You’ll Find in the Knowledge Base

This resource is structured to support you at every stage — from onboarding to advanced feature use. Here’s a quick overview of what’s inside:

✅ Getting Started

B2B Onboarding

Step-by-step onboarding guide
Account setup checklist
Connecting payment methods and Epassi/Edenred
User roles and access permissions

⚙ Configuration

Courts

Branding

Company profile and admin settings

Integrations

Authorizations in Thril

Configure your venue to operate just how you want it to
Use our versatile tools to manage every part of the puzzle
Grant admin rights to your employees
Use Thril's integration tools to activate sport benefits or control venue lighting
Authorize clubs and other venues to cross-use memberships and co-create events

🗓️ Daily Operations

Reservations

Calendar

Games

Calendar and reservation management
Walk-in and recurring booking workflows
Handling cancellations, no-shows, and customer disputes
Staff tools and admin controls

💳 Payments & Products

Setting up pricing models and credit systems
Integrated and completely customizable shop for your venue
Creating and managing products (memberships, session cards, credits, etc.)
Invoicing, receipts, and refund processes

📣 Customer Communication

Emails

Announcements

Customers and customer lists

Memberships

Events

Using CRM tools to manage player profiles
Mass email and messaging
Setting up automated reminders and notifications
Chat support and customer service best practices
Create events to drive new customers

📈 Marketing & Growth

Promo codes

Discount groups

Payments and invoices

Statistics

Create promo codes and discount groups to drive sales
Follow traffic and analytics to stay up to date on trends
Leveraging referrals and loyalty programs
Analytics for traffic, bookings, and revenue insights

🤖 Advanced Tools

AI-powered chat helper created by Thril, for Thril
Campaign automation and performance tracking
Integrations with external tools

🔍 How to Use the Knowledge Base

Use the search bar to find answers quickly by keyword.
Browse articles by topic (e.g., “Payments”, “Bookings”, “CRM”).
See last updated dates to stay informed with the latest improvements.

🤝 Need Help?

If you're ever unsure, our support team is here for you. You can:

Chat with us directly in the Thril dashboard
Submit a support request
Schedule a live onboarding or training session

🚀 Let’s Succeed Together

Thril is built for modern sport venues that are ambitious, social, and ready to grow. This Knowledge Base is your first step toward unlocking the full value of the platform.

Welcome to a smarter way to run your venue. Welcome to Thril.