Memberships

Memberships are a powerful way to reward your loyal customers, offer exclusive benefits, and simplify recurring payments. This guide walks you through the full membership flow—from creating a new one to maintaining it over time.

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🧭 Where to Manage Memberships

Navigate to the Products section in the left-hand sidebar, and select Memberships. Here, you’ll see a list of all existing memberships, along with:

• Price
• Number of benefits
• Number of members
• Validity period
• Active status
• Creation date

You can also view External memberships if authorized by other venues and clubs.

More about this topic: Authorizations

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➕ Creating a New Membership

Click the Create membership button in the top right corner. You’ll be guided through a multi-step form:

1. Basic Details

• Name and Description: This is what customers see in the shop. Make it clear and concise.
• Membership Type:
  • One-time purchase: Valid for a set time from the moment of purchase.
  • Recurring payment: Automatically renews unless cancelled or unpaid.
    • Great for monthly memberships
• Validity Period:
  • For one-time purchases: set in days or as fixed date ranges.
• Payment Settings:
  • Enforce payments later (optional): Allows the member to join first, pay later. Manual action is needed to mark payment due.
  • Allow sports/culture benefit: Tick this if you want the product to be eligible for the Finnish sport/culture benefit.

Add the price and VAT percentage, then continue to benefits.

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🎁 Adding Membership Benefits

Benefits can include:

• Reservation discounts: Choose between
  • Percentage (e.g., 20% off)
  • Fixed amount (e.g., €5 off) Optionally apply restrictions to:
  • Sports
  • Courts
  • Time slots
  • Duration or date range
• Credits: Award a credit balance (e.g., 50 credits = €50 in the venue).

Main article: Credits

You can add multiple benefits to each membership. These will be displayed to customers during purchase.

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📩 Confirmation Email and membership activation

On the final step:

• Compose a confirmation email for the membership purchase.
  • Add subject, preview text, and message body.
  • Optional: Add an image banner for branding.
• Set the status as Active (visible in shop) or Inactive (hidden).

Click Save changes to publish the membership.

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🧑‍🤝‍🧑 Managing Memberships

After creation, click on any membership to view:

Details Tab

• Name, description, price, tax, validity period, creator details
• Toggle status between Active and Inactive

Benefits Tab

• View all attached benefits, such as discounts or credits
• See exact values and restrictions applied

Members Tab

• See each customer who holds the membership
• View their:
  • Payment status
  • Purchase time
  • Validity window
• Use filters to sort or search members
  • To sort for deleted memberships
• Perform actions like:
  • Export data
  • Select members for batch operations

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⚙️ Advanced Membership Tools

Click More actions in the membership view to:

• Duplicate membership: Clone an existing setup quickly.
• Copy users to...: Move members from one membership to another.
• Delete membership: Remove it permanently.
  • ⚠Note! This feature should be used carefully as we are dealing with paid products.
• Import members: Upload a list of members manually.