Credits function as a virtual currency in your venue. As a venue manager, you can either sell credit products or manually issue credits to your customers. Customers can also earn credits from cancellations, promotions or as part of a membership. 1 Credit equals 1 Euro.

Customers can use their credits across eligible bookings, simplifying transactions and allowing prepaid benefits.

Credit products

Each credit product defines:

• How many credits a customer receives
• How much the customer pays for them

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➕ Creating a Credit Product

1. Navigate to Products > Credit Products.
2. Click Create credit product.
3. Fill out the form:
   • Name: Name visible in the online shop (e.g., "50 Credits").
   • Price (tax 0%): The amount the customer pays (e.g. €40).
   • Received credits: How many credits they receive (e.g. 50).
   • Status: Set to Active to make the product available for purchase.
4. Click Create.

ℹ️ You can offer flexible credit-value combinations, like selling 50 credits for €40, giving a discount-like value.

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🛠 Editing an Existing Credit Product

1. Click on a product name from the list to open its detail view.
2. Select Edit credit product.
3. You can modify:
   • Name
   • Price
   • Credit amount
   • Active/Inactive status
4. Click Save changes.

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📊 Viewing Product Details

Each credit product’s detail view shows:

• Price and credits offered
• Visibility in shop
• Created and updated timestamps
• Created by (Which venue operator)
• Product ID
• A tab listing purchases for that credit product

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🧾 Monitoring Purchases

You’ll find a Purchases tab in the product detail modal, displaying all purchases tied to that specific credit product.

This allows you to:

• See which customers have bought credits
• Track usage trends

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🛑 Deleting a Credit Product

To delete a credit product:

1. Open its detail view.
2. Click Delete credit product at the bottom.

⚠️ This action is permanent and cannot be undone. This action does not delete credits from accounts that hold them.

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✅ Best Practices

• Offer multiple tiers (e.g. 30, 50, 100 credits) for customer flexibility.
• Encourage higher purchases by offering bonus credits (e.g., €40 for 50 credits).
• Use credits in combination with session cards or memberships for loyal customers.

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Manual Credit transactions

When you (the venue staff) assign credits manually (e.g. to compensate users, as a promotion, or for other reasons), you must choose the correct tax treatment. This affects whether VAT is applied at credit usage or not.

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🧮 Step-by-step: Granting Credits

1. When observing a customer's page, open the Credits tab.
2. Click Add (or Add/Subtract) to adjust their credit balance.
3. Enter the amount (e.g. “20”). The amount is measured in euros.
4. Then choose the tax mode:

1. Click Create transaction to finalize the change.

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❓Which Tax Mode Applies for Common Scenarios

When you reach the “Standard VAT on use / Non-taxable gift” choice, refer to the scenario table below to decide which mode is appropriate. Use “Standard VAT on use” in scenarios where credits should carry VAT when redeemed. Use “Non-taxable gift” when credits are truly a free benefit and should not trigger VAT later.

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✅ Summary for Venue Staff

• “Standard VAT on use” → VAT is deferred until redemption
• “Non-taxable gift” → Credit is tax-exempt (acts like discount/gift)
• Your choice at the time of adding credits determines how it will be treated later when the customer uses those credits.